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Frequently Asked Questions (FAQ)

What payment methods are accepted on Doogo?
Palipali accepts secure online payments via mobile money and other supported payment methods available at checkout. All payments are processed securely through our payment partners.

How secure is my payment information on Doogo?
Your payment information is encrypted and processed securely through trusted third-party payment providers. Doogo does not store your card or mobile money details.

What should I do if my payment is declined?
If your payment is declined, please:
• Confirm that your payment details are correct
• Ensure you have sufficient balance
• Try again or use a different payment method
If the issue persists, contact us at doogo@palipaligh.com.

Can I pay cash on delivery?
Currently, Palipali does not offer cash on delivery. All orders must be paid for online before processing and shipment.

What should I do if I am charged twice for the same order?
If you believe you were charged more than once for the same order, please email doogo@palipaligh.com with your order number and proof of payment. We will investigate and resolve the issue promptly.

How do I know if my payment was successful?
Once your payment is successful, you will receive an order confirmation via email or on-screen confirmation after checkout.

How long does delivery take?
Delivery timelines depend on your location. Orders are typically delivered within 2–5 business days after payment confirmation.

Do you deliver nationwide?
Yes, Palipali delivers to selected locations within Ghana. Delivery availability and fees will be shown at checkout.

Can I change my delivery address after placing an order?
Delivery addresses can only be changed before the order is shipped. Please contact us immediately at doogo@palipaligh.com with your order number.

Can I cancel my order after payment?
Yes, orders can be cancelled before shipment. To cancel, send an email to doogo@palipaligh.com with your order number.

How do I request a refund?
To request a refund, email doogo@palipaligh.com with:
• Your full name
• Order number
• Reason for the refund
Refund requests must be made within 48 hours of delivery for eligible cases.

How long does it take to receive my refund?
Approved refunds are processed within 5–10 business days, depending on your payment provider.

Are all products on Palipali in stock?
Yes, all products listed on Palipali are available and stocked unless stated otherwise on the product page.

What should I do if I receive a damaged or wrong item?
Please email doogo@palipaligh.com within 48 hours of delivery with clear photos of the item and your order number. We will assist you promptly.

Account & Support
Do I need an account to place an order?
No, you can place an order without creating an account. However, creating an account allows you to track orders and receive updates easily.

How can I contact Palipali?
For any enquiries, complaints, or support requests, please contact us via email at:
doogo@palipaligh.com